Support
Instant answers from SolvBot — and a human reads every escalation.
Every escalated message gets a first human response within 12 hours — payments and account-access issues jump the queue.
Refund policy: two full games are free forever so you can know the experience before you pay, and payments are final — no refunds. Exceptional cases (a double charge, a billing error) can be raised through SolvBot and are reviewed and decided by a human, never by the bot.
✉️ Write to support(Dedicated support@ address goes live with the custom domain.)
A game feels unfair? First runs calibrate on purpose — the difficulty climbs until you slip, then locks where you succeed. Use Practice mode to learn any game with zero stakes.
Sound games silent? Check the ringer/silent switch, volume, and Bluetooth device. Every sound game has a sound-check gate before ranked play.
Streak lost unfairly? Write in with the date — streak restorations for genuine glitches are always granted.
Gems / rewards: gems are earned by playing and spent on cosmetics and streak freezes. They have no cash value and can't be transferred — by design and by law.